Integrations Guide

Integrations connect your agents to the external services your organization already relies on. HeartBeatAgents ships with 100+ pre-built integrations spanning productivity, CRM, developer tools, finance, support, social media, analytics, advertising, AI services, and more. New integrations are added continuously.

All integrations are managed from Settings → Integrations in your HeartBeatAgents dashboard. Each integration card shows the service name, a brief description of its capabilities, the available tools (listed as permission scopes), and a connect button. One click starts the OAuth flow or API key entry. No code required.

How Integrations Work

1. Connect: Authenticate with the external service via OAuth 2.0 or API key. HeartBeatAgents stores encrypted credentials and handles token renewal automatically.
2. Discover: Once connected, the platform registers the available tools for that service. Each tool has a name, description, and defined input/output schema that the agent reads to understand what it can do.
3. Assign: Control which agents have access to which integration tools. A sales agent might need CRM and calendar access but not code repositories.
4. Invoke: During conversations, agents automatically select and call the right tools based on the user's request. No manual routing needed.

Integration Categories

Productivity and Collaboration

Google Calendar, Gmail, Google Drive, Google Docs, Google Sheets, Google Tasks, Google Forms, Outlook Calendar, Outlook Email, Microsoft To Do, Google Search Console, Calendly, Confluence, and more. Agents read and write emails, manage calendar events, create documents, update spreadsheets, and coordinate schedules across your team.

Developer Tools

GitHub, GitLab, Bitbucket, Jira, Linear, ClickUp, Vercel, and more. Agents manage issues, review pull requests, read code, create branches, track deployments, and keep engineering workflows moving without context-switching.

CRM and Sales

Salesforce, HubSpot, Pipedrive, Lead Connector, and more. Agents look up contacts, update deal stages, log activities, pull pipeline data, and draft follow-ups grounded in real CRM context.

Finance and Payments

Stripe, QuickBooks, PayPal, and more. Agents retrieve customer billing information, look up charges, process refunds, and pull invoice data with appropriate read/write permissions.

Communication Channels

Slack, Discord, Telegram, WhatsApp, Microsoft Teams, Twilio SMS, SendGrid Email, Mailchimp, and more. Agents send and receive messages across every channel your customers and team members use.

E-commerce and Retail

Shopify, Monkeyshop, and more. Agents manage orders, track inventory, update product listings, and respond to customer inquiries with real-time store data.

Customer Support

Zendesk, Freshdesk, Intercom, ServiceNow, and more. Agents triage tickets, draft responses, escalate issues, and pull customer history to resolve inquiries faster.

Analytics and Monitoring

Google Analytics, Datadog, New Relic, Snowflake, and more. Agents query dashboards, pull performance metrics, generate reports, and surface anomalies without requiring manual data pulls.

Social Media

Instagram, LinkedIn, YouTube, Snapchat, Pinterest, Reddit, TikTok, X (Twitter), Facebook, and more. Agents manage posts, track engagement, respond to comments, and coordinate social presence across platforms.

Cloud Storage and Documents

Dropbox, Google Drive, OneDrive, Notion, Airtable, and more. Agents read, create, and organize files and structured data across your preferred storage platforms.

AI and Machine Learning

Google AI Studio, Stability AI, ElevenLabs, Luma AI, Kling AI, Replicate, and more. Agents generate images, synthesize speech, produce video, and invoke specialized AI models as part of larger workflows.

Advertising

Google Ads, Meta Ads, LinkedIn Ads, TikTok Ads, Snapchat Ads, Pinterest Ads, X Ads, and more. Agents pull campaign performance, adjust budgets, and generate reports across your advertising platforms.

Maps and Location

Google Maps, OpenStreetMap, and more. Agents look up locations, calculate routes, and work with geospatial data.

Home and IoT

Home Assistant and more. Agents control smart devices, check sensor data, and automate physical environments.

Internal Tools

Heart Beat Agents itself is available as an integration, allowing agents to invoke other agents, creating multi-agent orchestration workflows within your organization.

Security

• Encrypted credentials: All OAuth tokens and API keys are encrypted at rest using AES-256-GCM with per-tenant key management. Credentials are never exposed in agent responses, logs, or API outputs.
• Least privilege: Each integration requests only the minimum scopes required. You control exactly which tools each agent can access.
• Automatic token renewal: HeartBeatAgents handles OAuth token refresh transparently. For API key integrations, rotate keys on your preferred schedule.
• Audit logging: Every tool invocation is logged with the tool name, input parameters (credentials redacted), and timestamp for full traceability.
• Instant revocation: Disconnect any integration with one click. Credentials are deleted immediately.

The integration library is growing continuously. If your team uses a service that is not yet supported, agents can build custom connectors autonomously using the Shell and Create Skill tools, reading the service's API documentation and writing the integration code themselves.